We are committed to protecting your privacy and personal information, being transparent about what information we hold about you and holding it securely.
Using personal information allows us to develop a better understanding of our subscribers and customers and in turn to provide you with relevant and timely information about the work that we do – both on tour and and off stage. As a not for profit organisation, it also helps us to engage with potential donors and supporters.
The purpose of this policy is to give you a clear explanation about how and why we collect and use the information we collect from you directly and from third parties. Our aim is to ensure you remain informed and that you are in control of the information we hold about you. We will never sell your personal data and will only ever share it with organisations we work with where it is absolutely necessary or where you have given your explicit consent and if the privacy and security of the data is guaranteed.
We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
What information we may collect about you
How we may use that information
In what situations we may disclose your details to third parties
Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it.
Provide information about how you can easily opt-out of communications
If you have any queries about this policy, please contact the Data Protection Lead at Adverse Camber on 01629 825108.
Who we are
Adverse Camber Productions Ltd is a company limited by guarantee registered in England and Wales, company number 6858142. We are funded by Arts Council England along with other funding bodies, trusts, foundations and individual donors and supporters.
We collect various types of information and in a number of ways:
Information you give us
For example when you subscribe on our website, fill in one of our surveys, buy from our online shop or make a donation, we’ll store personal information you give us such as your name, email address, postal address, and telephone number. We will also store a record of your purchases and donations.
Information about your interactions with us
When we send you an emailing we store a record of this, and we keep a record of which ones you have opened.
Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our subscribers unless there is a clear reason for doing so. (As an example, we may collect health information about participants in a workshop or information about special interests to disseminate targeted communications).
There are three bases under which we may process your data:
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of problems with your purchase or payment.
Legitimate business interests
In certain situations we collect and process your personal information for purposes that are in our legitimate organisational interests. We describe below all situations where we may use this basis for processing.
With your explicit consent
For any situations where these two bases above are not appropriate, we will ask for your explicit consent before using your personal information in that specific situation.
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, what products you may have purchased as well as any preferences you may have told us about and where you might live. We use our legitimate organisational interest as the legal basis for communications by post and email. Our emails aim to keep you informed about our news, activities, services, opportunities and products.
In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. We will provide you with an option to unsubscribe in every marketing email that we send you, or alternatively you can use the contact details at the end of this policy.
We may also contact you by telephone, with your explicit consent. Please bear in mind that this does not apply to telephone calls that we may need to make to you related to your purchases (as above).
Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:
We may analyse data we hold about you in order to identify and prevent fraud.
We may analyse anonymous data we hold about you to:
ensure that the content and timing of communications that we send you are as relevant to you as possible.
improve our website, to analyse how our customers use it and its content.
find out more about our audiences and what they think about our productions.
We may use profiling techniques or third party wealth screening and insight companies to provide us with information about you that will help us to communicate in a relevant way with you, in particular when we are approaching you about potential philanthropic support. Such information is compiled using publicly available data about you.
We do not share your information with third parties except in the following circumstances:
To our own service providers who process data on our behalf and on our instructions (for example our mailing list software provider). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data. Links to the privacy policies of third party organisations can be found in the “Resources & Further Information” section of this policy.
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
To specific venues or promoters where you have attended our performances and only if you have given your specific consent.
We will never sell your details.
Your debit and credit card information
If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (-DSS). We do not retain your card information.
Maintaining your personal information
We store your personal information indefinitely so we can keep a track of your customer relationship with us, linking to a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you would like to remove, please use the contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.
Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.
We employ a number of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means).
Adverse Camber is based in the UK and we store our data within the UK. Some organisations which provide services to us (for example Mailchimp) may transfer personal data outside of the EEA, but we’ll only allow them to do if your data is adequately protected.
How long we store information
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for.
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
the right to have inaccurate data rectified;
the right to object to your data being used for marketing or profiling; and
where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
If you would like further information on your rights or wish to exercise them, please contact us via one of the methods previously outlined
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk
Our Website Policy follows below:
Privacy & Cookies
What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
Contact & Communication With us
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.
Email Mailing List & Marketing Messages
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/2rkboxK). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our associates and employees conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Resources & Further Information
Overview of the GDPR – General Data Protection Regulation
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003